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Cancellation & Refund Policy


Cancellation & Refund Policy

Cancellation & Refund

You may cancel any normal order at no charge if notice given is at least 48 hours prior to delivery; and for bulk orders, notice given must be 3 days prior to delivery date. In the event you are unable to provide the requisite notice, there will be cancellation charge for each order cancelled in the sum of $9.99 (incl. of GST) for normal delivery, and $30.00 (incl. of GST) for bulk order delivery. For purposes of these terms and conditions, bulk orders are orders for 100 items and above.

In the event that you are not present to receive an order at the scheduled delivery date, there will be a re-delivery charge of $9.99 (incl. of GST) imposed , payable in cash to the driver. You are required to provide a re-delivery date within 2 days from original date, failing which, we will proceed to cancel the order and a cancellation charge of $10.00 and $30.00 will be imposed for normal and bulk order respectively. The balance order amount will be refunded through the same mode of payment.

In the event that we are unable to confirm and/or verify any orders received through the mobile number provided to us, we reserve the right to cancel the said order and a refund will be made to you with a cancellation charge imposed.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Shipping fee may be waived on a case by case basis.